Delivery and Returns
Shipping Info
We ship from Aotearoa with love. Here’s everything you need to know:
New Zealand
- Standard shipping: $10 NZD or free on orders over $100
- Delivery time: 1–4 business days
- Fully tracked via NZ Post or Aramex
Your order will usually ship within 1–2 business days. We’ll send you tracking details as soon as it’s on the move.
Returns & Refunds
Changed your mind? We’re here to make it easy.
Our Returns Promise:
- Returns accepted within 30 days of delivery
- Items must be unused, unopened, and in original packaging
- We cannot accept returns on opened period care products for hygiene reasons (cups, underwear, tampons)
Refunds:
- Refunds are processed within 5 business days of receiving your return
- Original shipping costs are non-refundable unless the item is faulty or incorrect
We cannot accept returns for:
- Opened or used items
- Returns after 30 days
- Products not purchased from vive28.com
Received a faulty or damaged item?
No stress - email us at info@vive28.com with your order number and a photo. We'll sort it out, fast.
Need help?
We're real humans and we’ve got you. Reach out anytime at info@vive28.com.